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Palmetto Infusion Services Intake Coordinator - AIC in West Columbia, South Carolina

Palmetto Infusion is seeking an Intake Coordinator for the office located in West Columbia, SC. The primary responsibility is to ensure that patient referral intake information is accurately entered into CPR+, email notification to sales and select staff, timely fax notification of referral to referring physician office. The Intake Coordinator functions as an integral member of a multidisciplinary clinical team which manages the care of ambulatory infusion patients. The IC works closely with the Insurance Case Managers and Nurse Managers (or designee) in providing and promoting customer service, process flow, operational integrity, quality care and process improvement along with high service standards.Qualifications/Required Education/TrainingExperience/Education: Graduate from an accredited school of nursing and active RN license.Preferred Qualifications:2 years experience in a related field. Medical terminology and coding. Other Qualifications:Strong organizational, communication and problem solving skills. Excellent internal and external customer service.A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.Must be able to assume a flexible work schedule.Essential Duties, Functions and RersponsibilitiesEnters new patient demographics, insurance into CPR+. Scans and tags initial paperwork into medical record. Sends Initial Plan of Treatment to referral source, as applicable.Sends e-mail alerts on all new referrals.Sends Notification of referral to the referral source.Contacts patient and directs to Palmetto website for completion of Patient Admission form.Provides timely acceptance and completion of new referrals.Notifies clinical and insurance case managers of pending referralResponsible for initiating and tracking new referral checklist for completion.Check CPR+ for outstanding balances, coordinates with Reimbursement.Obtains referring MD notes for insurance authorizations.Demonstrates ability to communicate effectively and express ideas clearly in a warm and helpful manner.Takes initiative to present ideas/suggestions to management; follows appropriate organizational lines in resolving questions, concerns and ideas.Utilizes CPR+ exclusively for the purposes of communicating and documenting patient information.Assists nurses and clinical manager in phone communication.Promotes Palmetto Infusion Services by providing quality, comprehensive services to all customers through a team approach.Participates in Palmetto Infusion Performance Improvement Program.Gives high priority to client satisfaction and anticipates customer needs.Provides excellent internal and external customer service by ensuring work meets quality standards; sets high goals or standards of performance for self; takes pride in his/her work and completes work on schedule.Demonstrates support and willingness to support sales activities.Demonstrates reliability and follow-through on all assigned tasks to ensure work meets quality standards.Other duties as assigned.Interpersonal SkillsMust have excellent interpersonal skills in handling interactions with Palmetto Infusion staff, other agencies, groups, patients and families.Technology SkillsCompetent in use of company email as means of communication, accessing the company website to view company policies and electronic medical records.Competent in the use of company self-service payroll software (time and attendance, benefits, pay statements).Competent in the use of Microsoft Office products and the ability to navigate Internet Explorer. Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with office equipment.Proficient in the operation of CPR+.Language SkillsThis position requires a knowledge of, and sensitivity to, cultural and language differences.Mathematical SkillsMust have the ability to perform basic mathematical computations. Ability to apply concepts such as fra