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Randstad Medical Customer Service- Patient Contact in Rock Hill, South Carolina

Medical Customer Service- Patient Contact

job details:

  • location:Rock Hill, SC

  • salary:$15 - $17 per hour

  • date posted:Thursday, November 7, 2019

  • experience:Experienced

  • job type:Temp to Perm

  • reference:S_818042

  • questions:corey.white@randstadusa.com704-552-3503

job description

Medical Customer Service- Patient Contact

Are you a caring customer service professional that wants to further develop your skills and knowledge in healthcare, while making a difference in patient's lives? We're looking for a passionate patient customer service representative to join our growing medical practice.

Our newly remodeled back office is updated with the latest technology to support your work and documentation of patient support. If you have a positive, professional demeanor and understand the importance of compassion for others in difficult situations, you may be the person this medical office needs.


As the a patient customer service representative, You will greet patients and answer incoming calls. Emails and messages from patients will help you to troubleshoot issues and research solutions. You will also be responsible for taking bill payments, processing orders, and reviewing options with patients. In addition, you will document information into a client system to track customer interactions and solutions.

Working hours: 8:00 AM - 5:00 PM


  • Answering phones and greet incoming patients and visitors.

  • Performing patient registration, insurance verification, and collect co-pays.

  • Guiding patients through a sometimes difficult process by thoughtfully talking them through the steps and answering their questions and concerns.

  • Coordinating with office staff for timely care of patients.

  • Cross-training and helping as needed in other departments (i.e. scheduling, medical records, etc).


High School




High school diploma or equivalent

1 - 3 years of patient care experience

Basic software skills required, Customer Relationship Management (CRM) software skills preferred

Ability to type and enter data at a minimum of 30 WPM or 3000 KPH

Excellent listening and communication skills with demonstrated social sensitivity and ability to diffuse emotional situations

Customer service focus with good problem-solving and conflict resolution

Flexibility, reliability and ability to prioritize

To discuss the opportunity and your qualifications please attached your resume to

Randstad is a world leader in matching great people with great companies. Our experienced agents will listen carefully to your employment needs and then work diligently to match your skills and qualifications to the right job and company. Whether you're looking for temporary, temporary-to-permanent or permanent opportunities, no one works harder for you than Randstad. EEO Employer: Race, Religion, Color, National Origin, Citizenship, Sex, Sexual Orientation, Gender Identity, Age, Disability, Ancestry, Veteran Status, Genetic Information, Service in the Uniformed Services or any other classification protected by law.