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Palmetto Infusion Services Supervisor of Home Infusion Admissions in Greenville, South Carolina

The Supervisor of Home Infusion Admissions functions as an integral member of a multidisciplinary clinical team which manages the care of home infusion patients. They are responsible for qualifying each new patient prior to service. They supervise home Insurance Case Managers, Patient Account Representatives, and Intake Coordinators as assigned and serve as their primary resource while onboarding patients for home infusion services. The Supervisor of Home Infusion Admissions works closely with the the Clinical Nurse Liaison and/or Home Infusion Nurse to process new referrals timely and ensure complete and accurate verification of insurance benefits. They work closely with the Home Infusion Team in providing and promoting customer service, process flow, operational integrity, quality care and process improvement along with high service standards.QUALIFICATIONS/REQUIRED EDUCATION/TRAININGExperience:Minimum of two (2) years medical insurance case management experience required.Previous supervisory experience required.Associate degree or higher. Graduated from an accredited school of nursing with RN or LPN degree.Medical terminology and coding experience required.Preferred:Experience in a clinical specialty involving infusion therapy is desirable.Other Qualifications:A record of satisfactory performance in all prior and current employment as evidenced by positive employment references from previous and current employers.Must have the ability to manage individuals with different levels of education and experience.Must be able to motivate staff to participate in Management and or Company goals through daily exemplary behavior combined with positive verbal reinforcement.Must be able to assume a flexible work schedule.Strong organizational, communication and problem solving skills.Excellent internal and external customer service.Interpersonal Skills:Must have excellent interpersonal skills in handling interactions with Palmetto Infusion staff, other agencies, groups, patients and families.Technology Skills:Competent in use of company email as means of communication, accessing the company website to view company policies and electronic medical records.Competent in the use of company self-service payroll software (time and attendance, benefits, pay statements).Competent in the use of Microsoft Office products and the ability to navigate Internet Explorer. Proficient in typing, word processing (Microsoft Outlook/Express, Word, Excel), and familiar with office equipment.Proficient in the operation of CPR+.Language Skills:This position requires a knowledge of, and sensitivity to, cultural and language differences.Mathematical Skills:Must have the ability to perform basic mathematical computations. Ability to apply concepts such as fractions, percentages, ratios and proportions to practical situations.Reasoning Ability:There are a number of deadlines associated with this position. The employee must also multi-task and interact with a wider variety of people on various and, at times, complicated issues.Physical Demands:The physical demands described here are representative of those that must be met by an employee to successfully perform the primary functions of this job. While performing the duties of this job, the employee may be required to frequently stand, walk, sit, bend, twist, talk and hear. There may be prolonged periods of sitting, keyboarding, reading, as well as driving or riding in transport vehicles. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include reading, distance, computer, and color vision. Talking and hearing are essential to communicate with patients, vendors and staff.Other Skills:Must be able to work as a team member and develop productive and cooperative working relationships with all members of the Palmetto Infusion team.ESSENTIAL DUTIES, FUNCTIONS and RESPONSIBILITIES Operations and Administration:Performs insurance verification for home infusion