Bon Secours Mercy Health Registered Nurse (RN), Clinical Supervisor - Palmetto Greenville Urology in Greenville, South Carolina
Thank you for considering a career at Bon Secours!
Primary Function/General Purpose of Position
Provides management oversight and direction for all day to day operations for oncology support services with a focus on operational efficiencies within approved budgets. Recommends and implements process improvements. Must be able to prioritize and multi-task duties for patient support and navigation. Possesses knowledge of patient experiences and continuity of care. Integrates physician practice business operations with overall Bon Secours Saint Francis Hospital Greenville., strategies, mission and vision. Provides value-added management plans and services by proactively developing business by building positive relationships with referring and potential referring physicians. Models and develops patient focused culture. Fulfills position responsibilities and expectations by coaching, developing and empowering direct reports. The position focus is the achievement of outcomes such as demonstrated improvement in practice financials, physician productivity, patient satisfaction and employee engagement. May manage multiple locations.
Current RN licensure with SC State Board, Graduate of accredited School of Nursing. BSN preferred. Three years nursing experience in appropriate clinical area. Certifications appropriate to the clinical area (ACLS, OCN, etc) as required by staff in the area.
Demonstrated managerial/leadership skills
Ability to work independently with minimal supervision
Strong computer skills with knowledge of various software programs including Microsoft products
Excellent organizational, analytical and problem-solving skills.
Ability to build strong relationships within and outside of the organization
Ability to manage a variety of complex issues while working on key project
Ability to adapt to an ever-changing environment
Proficiency in Microsoft Office (Outlook, Excel, Word and PowerPoint)
Essential Job Functions
Manages clinical staff in a manner that promotes optimal provider productivity, safe and efficient patient care in a cost effective manner, achieves optimal patient satisfaction and engages employees to perform at their highest level.
Ensures practice operations are performed in a manner consistent with the Bon Secours mission and values.
Maintains strong relationships with Practice Administrator and Administrative Director, keeping appropriate parties informed of practice operations.
Manages operational budget for direct reports and reviews and addresses variances with Practice Administrator.
Maintains adequate staffing levels for all aspects of support services; initiating recruitment, selection of candidates, and reduction of turnover within staffing budget.
Provides on-site and direct leadership and supervision of direct reports.
Works cooperatively with other area supervisors to ensure smooth total daily operations.
Contacts referring physicians and practices to determine ways and means of serving needs and increasing business development by meeting and or surpassing requirements of referring offices.
Guides patient satisfaction surveys and employee engagement surveys Develops and implements process for responding to patient and employee concerns and issues in conjunction with Practice Administrator and Administrative Director.
Guides continuous performance improvement within clinical areas.
Ensures proper documentation in patient medical record for services provided by staff members and ensures that HIPAA privacy and security standards are met.
Trains and mentors new staff
Allocates resources to manage peak demand and continuity of care
Accommodates large number of patients arriving in clusters, develop and train techniques to efficiently process more patients without compromising service to the patient or sacrificing accuracy.
Trains staff to sense patient frustration and to always respond to patients in an appropriate manner.
Bon Secours is an equal opportunity employer.
We’ll also reward your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
An employer-matched 403(b) for those who qualify
Paid time off
And much more
S cheduled Weekly Hours:
Days (United States of America)
Palmetto Greenville Urology - St. Francis Physician Services
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email email@example.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at firstname.lastname@example.org .