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UnitedHealth Group Licensed Practical Nurse, On-Site Solutions - Greenville, SC in Greenville, South Carolina

Careers with MedExpress. At MedExpress, we believe in delivering quality, convenient, affordable health care and exceeding our patients’ expectations. We provide a broad scope of services including urgent care, basic wellness and prevention, and employer health services. As part of the Optum and UnitedHealth Group family of businesses, we’re working together to help people live healthier lives and to help the health system work better for everyone. You can become part of our elite team almost anywhere with 250 MedExpress centers across the country and two administrative offices in Morgantown, WV and Pittsburgh, PA. Join us and start doing your life’s best work. SM

The LPN is responsible for ensuring the well-being of patients and providing a positive, supportive environment for patients and other staff while working in conjunction with physicians, advanced practitioners, front office and clinical staff.

Primary Responsibilities:

  • Has a contagious and positive work ethic, inspires others and models the behaviors of Genuine, Caring and Friendly.

  • Demonstrates effective verbal and written communications that are clear, well-organized and demonstrate an understanding of audience needs.

  • Utilizes genuine and positive communication to make each customer feel informed, understood and special.

  • An effective team member who contributes valuable ideas and feedback and can be counted on to meet commitments.

  • Is able to keep up in the MedExpress environment by facing tasks and challenges with energy and passion.

  • Pursues activities with focus and drive, defines work in terms of success and can be counted on to complete goals.

  • Adherence to standards of business conduct and compliance.

Working Relationships:

  • On-Site Solutions clinical team members including providers and non-providers.

  • On-Site Solutions Administrative clinical partners.

  • External care services within vicinity of the On-Site.

Working Conditions:

On-Site Solutions-based. Requires working in a clinical setting. The noise level is moderate and there is a potential for exposure to infectious diseases and blood-borne pathogens. Also requires: travel to other On-Site Solutions/Centers, the ability to stand and sit for hours at a time (with some bending and stooping), ability to use manual dexterity in relation to clinical requirements and ability to lift 50 lbs.

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Graduate of an accredited School of Licensed Practical Nursing with current state licensure.

  • Minimum 4-5 years clinical experience in related field strongly recommended and preferred.

  • Required to maintain CME’s as applicable for licensure.

  • CPR certification required.

  • Knowledge of federal, state and local laws and regulations including OSHA and HIPAA requirements.

  • Knowledge of computerized information systems (EMR) used in clinical management settings.

  • Perform duties in accordance with the customary rules of ethics and conduct of the applicable State Board of Nursing and other such regulating bodies.

  • Ability to perform venipuncture and lab specimen collections.

  • Able to meet the needs of the patient by processing requests and referrals, providing efficient follow up with the patient, pharmacy or other entity, as needed.

  • Strong commitment to Customer Service and Excellence in healthcare.

  • Ability to communicate effectively both orally and in writing.

  • Employees are required to screen for symptoms using the ProtectWell mobile app, Interactive Voice Response (i.e., entering your symptoms via phone system) or a similar UnitedHealth Group-approved symptom screener prior to entering the work site each day, in order to keep our work sites safe. Employees must comply with any state and local masking orders. In addition, when in a UnitedHealth Group building, employees are expected to wear a mask in areas where physical distancing cannot be attained.

  • You will be provisioned with appropriate Personal Protective Equipment (PPE) and are required to perform this role with patients and members on site, as this is an essential function of this role.

Patient Care (75%):

  • Assesses, screens, triages and performs treatments ordered for patients.

  • Performs medical treatments as ordered by provider or established MedExpress standing orders.

  • Assists the provider with examinations, procedures and other duties.

  • Oversees and coordinates the daily patient care flow; assists and participates in all aspects of patient care for all patients within the center.

  • Assists patients as needed with walking, transfer, specimen collection, exam preparation, etc.

  • Applies the use of logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions and approaches to problems.

  • Prioritizes and multitasks to optimize patient experience.

  • Ensures the well-being of patients and provides a positive, supportive environment for patients and other staff.

  • Completes patient referrals daily.

  • Assists the provider with calling patients and informing them of normal lab and imaging results reviewed by the provider.

  • Proper, concise and complete EMR documentation and paper based documentation for all assessments and procedures.

  • Complies with and follows policies and procedures as outlined by MedExpress.

  • Maintains HIPAA at all times.

  • Performs biometric visits including testing, documentation and patient education of at risk biometrics.

  • Other duties as assigned such as new models of care and new types of procedures, etc.

Learning and Ongoing Education (15%):

  • Maintains skills and competency for all procedures.

  • Maintains technical skills and applies new knowledge to position according to MedExpress policy.

  • Maintains knowledge of Medical Terminology and standards of nursing care.

  • Maintains knowledge of common safety hazards and precautions to establish a safe work environment.

  • Reads and keeps up-to-date on all ME Communications.

  • Completes all assigned training.

Center Readiness and Maintenance (10%):

  • Assists in maintaining all quality control, clinic inspection and machine maintenance on a daily basis and reports any and all discrepancies appropriately.

  • Manages inventory of supplies; restocks exam/procedure rooms.

  • Complies with requirements of appropriate regulatory agencies (i.e. OSHA, CLIA and Department of Health).

  • Maintains and complies with all MedExpress, Optum and Urgent Care Accreditation site assessment requirements.

  • Maintains clinical supplies and equipment and ensures proper storage of biohazards.

  • Prepares patient rooms; sets up instruments and equipment according to protocol.

  • Cleans exam/procedure rooms, instruments and equipment between patient visits to maintain infection control.

  • Cleans according to scheduled maintenance program and keeping appropriate records.

  • Participates in clinic accreditation programs and surveys. Helps to coordinate the exchange of relevant patient information within the guidelines of HIPPA with local healthcare organizations and obtaining/analyzing performance data.

  • Participates in quality improvement projects to include the following topics: patient/primary care provider relationship, accessibility to care, comprehensiveness of care, continuity and/or coordination of care and clinical study.

© 2019 OptumCare. All rights reserved.

OptumCare is committed to creating an environment where physicians focus on what they do best: care for their patients. To do so, OptumCare provides administrative and business support services to both its owned and affiliated medical practices which are part of OptumCare. Each medical practice part and their physician employees have complete authority with regards to all medical decision-making and patient care. OptumCare’s support services do not interfere with or control the practice of medicine provided by the medical practices of any of their physicians.

Diversity creates a healthier atmosphere: OptumCare and its affiliated medical practices are Equal Employment Opportunity/Affirmative Action employers and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.

OptumCare and its affiliated medical practices is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.