Bon Secours Mercy Health Clinical Manager in Greenville, South Carolina
Thank you for considering a career at Bon Secours!
In conjunction and collaboration with the Practice Manager, provides clinical and administrative managerial oversight and direction for clinical day-to-day operations of multi-site and/or higher volume Medical Group practices. Able to multi-task, handle difficult conversations with employees and/or providers, prioritize work and possesses general knowledge of non-clinical and clinical areas. Models and develops patient-focused culture with an emphasis on patient safety and satisfaction. Maintains positive and collaborative relationships within the clinical environment and fulfills position responsibilities and expectations by coaching, developing and empowering clinical staff. Position requires RN or LPN licensure and 2 years related healthcare leadership experience.
Ensures smooth, efficient clinical flow of the practice, and participates in the patient workload and schedule. In collaboration with other team members, ensures clinical supply, vaccinations, and medication inventories are readily available for clinical operations, and appropriately monitors and coordinates proper disposal according to regulatory requirements. Creates and maintains systematic monitoring process to document efficient supply and disposal procedures.
Oversees daily workflow of clinical staff. Provides expertise with patient management systems, including EPIC workflow, functionality and patient care procedures.
Ensures regulatory, documentation, maintenance, and inspection standards for clinical equipment, including oxygen tanks, refrigerator temperatures, autoclave, crash carts, other clinical equipment, and MSDS sheets for chemicals/liquids as required.
Provides direct managerial leadership input with associate performance evaluations, and ensures appropriate training and onboarding of new clinical staff. Educates/trains/follow up and re-train staff on procedures or equipment as needed.
Acts as a clinical and administrative liaison for clinical staff to ensure smooth, efficient clinical operations and a collaborative team environment.
Provides constructive coaching and performance feedback to clinical staff regarding workflow improvement/efficiency as needed. Participates in clinical and administrative development and growth activities to ensure retention of clinical talent.
Under the direction of the provider and according to the appropriate certification/licensure scope of practice, contributes to the completion of the patient’s chief complaint (including but not limited to respirations, blood pressure, pulse oximetry, height, weight and temperature) and documentation of patient/family needs. Performs duties according to the appropriate scope of practice, and identifies significant changes in patient condition through data collection and reports them to the provider. Understands and adheres to the legal responsibilities and requirements within the appropriate certification/licensure role.
Assists patient and provider with virtual visits to include setting up the visit through appropriate platform, pre-charting the virtual visit prior to the scheduled appointment, calling the patient to perform test calls, troubleshooting when necessary, obtaining chief complaint, health maintenance checks and reviewing the medications, follow up orders/appointments following visit and collecting co-pays.
Within state guidelines, performs procedures and tests.
Maintains skills per the departmental competency guidelines to meet patient care and daily operational needs. This may include front desk workflows, i.e., patient registration, scheduling, phone triage, cash handling, check-in/check-out and performing scribing duties on an as needed basis. Travel to other facilities for BSMH providers, or adjusting hours to meet patient care needs as directed by the practice manager may also be required.
Required Minimum Education:
Vocational/ Technical Degree
Registered Nurse or Licensed Practical Nurse.
2 Year/ Associates Degree
Licensed Practical Nurse or Medical Assisting.
Must possess one of the following: active, unrevoked state LPN licensure with medication and IV privileges OR Registered Nurse licensure. Basic Life Support (BLS) also required within 90 days of hire.
Minimum Years and Type of Experience
2 Two years of related leadership experience in a healthcare setting, preferably a physician practice.
Other Knowledge, Skills and Abilities Required
Medical Terminology, ability to use standard office equipment. Electronic Medical Record (EMR) experience.
Other Knowledge, Skills and Abilities Preferred
Strong oral and written communication skills, and an ability to collaboratively work with patients, families and teams within a high-volume environment. Strong attention to details and an ability to multitask without prior instruction or direction. Demonstrated conflict resolution skills, and an ability to set priorities and successfully lead teams.
Bon Secours is an equal opportunity employer.
We’ll also reward your hard work with:
Comprehensive, affordable medical, dental and vision plans
Prescription drug coverage
Flexible spending accounts
Life insurance w/AD&D
An employer-matched 403(b) for those who qualify
Paid time off
And much more
S cheduled Weekly Hours:
Days (United States of America)
Piedmont Orthpaedics - St. Francis Physician Services
All applicants will receive consideration for employment without regard to race, color, national origin, religion, sex, sexual orientation, gender identity, age, genetic information, or protected veteran status, and will not be discriminated against on the basis of disability. If you’d like to view a copy of the affirmative action plan or policy statement for Mercy Health – Youngstown, Ohio or Bon Secours – Franklin, Virginia; Petersburg, Virginia; and Emporia, Virginia, which are Affirmative Action and Equal Opportunity Employers, please email email@example.com. If you are an individual with a disability and would like to request a reasonable accommodation as part of the employment selection process, please contact The Talent Acquisition Team at firstname.lastname@example.org .