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Medical University of South Carolina MUSCP - Medical Office Assistant Float - Primary Care in Charleston, South Carolina

Entity/Organization: MUSC Physicians (MUSCP) (http://www.muschealth.org/muscppublic)

Hours per week: 40

Scheduled Work Hours/Shift: Monday - Friday 8am-5pm

FLSA: Hourly

Job Summary/Purpose: To provide constant and efficient operations of the physician medical office in any of our 14 practices. Duties to include scheduling, patient registration, telephone triage, medical records, billing, and collections. Coordinate and participate in a variety of duties associated with daily clinic preparation process, patient identification, patient check in/out, charge posting, cash management and patient appointment scheduling. Position also involves customer service, message distribution, ancillary scheduling and preparation, and referrals management.

Minimum Training and Education: High School diploma or equivalent education required. One year of customer service experience required. Must have basic computer skills. Previous healthcare front desk experience preferred. Demonstrate ability to organize and prioritize work, provide excellent verbal and written communication, interact tactfully with customers and establish and maintain effective relationships with others.

Required Licensure, Certifications, Registrations: n/a

Additional Duties and Responsibilities:

Obtain and update demographic and insurance information for all patients

Meet standard productivity metrics while performing the pre-registration and registration process.

Complete all regulatory and compliance related forms for the visit.

Complete verification and payment workflow, including screening for potential funding sources, and setting patient expectations for reimbursement.

Demonstrate commitment to positive patient and family experiences and excellence in customer service.

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted. Lift from 36" to overhead 15 lbs. Infrequently work in dusty areas and confined/cramped spaces.

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