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Medical University of South Carolina MUSCP - Customer Service Resolution Specialist (Internal Posting-MUSC Health Revenue Cycle) in Charleston, South Carolina

Entity/Organization: MUSC Physicians (MUSCP) at

Hours per week: 40

Scheduled Work Hours/Shift: Monday - Friday ; 8:00am - 5:00pm

Pay Basis/FLSA: Hourly/Non-Exempt

Job Summary/Purpose : To resolve all patient issues regarding patient accounts. Review/analyze patient accounts and take the necessary steps to resolve patient/guarantor issues. Assist with escalated/high priority patient account issues. Supports Customer Service staff as needed, to include new hire training as needed.

Minimum Training and Education:

Bachelors Degree with 6 months medical billing experience; or Associates Degree with one year medical billing experience or High School Diploma or equivalent with 2 years medical billing experience required . Strong background in health care customer service is preferred. Working knowledge of ICD-9, ICD-10 and CPT coding required. Proficiency with Microsoft Word, Excel, and Outlook required.

Desired candidates will be punctual and dependable; goal focused with a strong work ethic. Must have excellent organizational and communication (written and oral) skills. Capable of working in a fast paced environment and prioritizing daily work responsibilities. Ability to work harmoniously with co-workers and maintain a positive, can- do disposition.

Required Licensure, Certifications, Registrations: N/A

Additional Duties and Responsibilities:

  • Serves as a liaison between departments and patient accounting staff to assist with all billing issues; maintains positive interdepartmental relationships. Serves as primary contact for various departments within MUSC.

  • Works with all systems including but not limited to Epic, Data Ark, and Keane to resolve patient billing issues including refunds, charge corrections, credit/debit memos, and payment reversal/reentries. Works through assigned work queues for risk management requests, patient correspondence, MyChart requests, financial counselor requests, etc.

  • Maintains acceptable accuracy rate and meets or exceeds department metrics; identifies trends for improvement through daily work processes

  • Assists management team (including executive management) with escalated patient account issues; works quickly, accurately, and professionally to resolve high priority patient accounts.

  • Assists with on-site patient counseling and supports customer service as business needs dictate

  • Keys online adjustments for Legacy systems

  • Special projects as needed

  • Other duties as assigned

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Ability to perform repetitive motions with hands/wrists, elbows and shoulders and possess good finger dexterity.). Ability to lift and carry 15 lbs. unassisted, lift/lower objects 20 lbs. from/to floor from/to 36 inches unassisted (I), lift from 36" to overhead 20 lbs. Frequently work in dusty areas and confined/cramped spaces. Infrequently work outside in temperature extremes. Must be able to sit for long periods of time.