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Medical University of South Carolina MUSCP - Customer Service Resolution Specialist (Internal Posting-MUSC Health Revenue Cycle Only)) in Charleston, South Carolina

Entity/Organization: MUSC Physicians (MUSCP) (

Hours per week: 40

Scheduled Work Hours/Shift: 8:00 am-5:00 pm

Pay Basis/FLSA: Hourly

Job Summary/Purpose : To handle all issues resulting from incoming calls regarding patient accounts. Review/analyze patient accounts and take the necessary steps to resolve patient/guarantor issues.

Minimum Training and Education:

High school diploma or equivalent with customer service experience preferred. Punctuality and dependability are critical in this call center environment. Strong initiative and goal oriented candidates desired. Must have excellent organizational and communication (written and oral) skills. Typing and computer applications knowledge required. Medical related work experience preferred. Must be fluent, both verbally and through written communication, in both Spanish and English.

Capable of working in a fast paced environment under stressful conditions. Ability to work harmoniously with co-workers and maintain a positive, can do disposition.

Required Licensure, Certifications, Registrations:

Additional Duties and Responsibilities:

Physical Requirements: Continuous requirements are to perform job functions while standing, walking and sitting. Ability to bend at the waist, kneel, climb stairs, reach in all directions, fully use both hands and legs, possess good finger dexterity, perform repetitive motions with hands/wrists/elbows and shoulders, reach in all directions. Maintain 20/40 vision corrected, see and recognize objects close at hand and at a distance, work in a latex safe environment and work indoors. Ability to perform repetitive motions with hands/wrists, elbows and shoulders and possess good finger dexterity.). Ability to lift and carry 15 lbs. unassisted, lift/lower objects 20 lbs. from/to floor from/to 36 inches unassisted (I), lift from 36" to overhead 20 lbs. Frequently work in dusty areas and confined/cramped spaces. Infrequently work outside in temperature extremes. Must be able to sit for long periods of time.