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Medical University of South Carolina MUHA CO09 - Patient Risk Coordinator (20 Hours; Onsite Tuesday & Remote Remainder of Hours) in Charleston, South Carolina

Entity/Organization: MUHA (Medical University Hospital Authority/Medical Center)

Hours per week: 20

Scheduled Work Hours/Shift: (20 Hours; Onsite Tuesday & Remote Remainder of Hours)

Fair Labor Standards Act Status: Salaried

Job Summary/Purpose : The Patient Risk Coordinator reports to the Director of Risk Management. Under indirect supervision, the Patient Risk Coordinator assists patients and their families with grievances concerning their clinical care at MUSC Health. In collaboration with other patient experience professionals, the Patient Risk Coordinator investigates clinical care concerns for potential risk to the organization and facilitates successful mediation of the patient’s grievance.

Minimum Training and Education: Bachelor’s degree from an accredited clinical program in a professional health care discipline (Registered Nursing, Radiologic Technology, Medical Technology, Respiratory or Occupational or Physical Therapy, or Pharmacy) with a minimum of five years of clinical work experience in healthcare. Work experience in patient experience preferred. Expertise and knowledge of computer systems including Microsoft Word, Excel, Outlook. Ability to manage competing priorities, good organizational skills, and flexibility, along excellent written and verbal communication skills are essential.

Required Licensure, Certifications, Registrations: Current South Carolina or compact state certification, licensure, and/or registration applicable to clinical designation is required.

Why Join the Medical University of South Carolina?

  • U.S. News & World Report named MUSC Health the No. 1 hospital in South Carolina.

  • MUSC is the oldest medical school in the South.

  • MUSC is comprised of 1,600 beds and more than 100 outreach sites between 8 hospitals. MUSC’s flagship hospital, Health University Medical Center, is comprised of 865 beds.

  • MUSC has a collective annual budget of $3.2 billion and more than 17,000 team members.

Recent Accolades:

  • MUSC Shawn Jenkins Children’s Hospital’s Pediatric Critical Care Unit Awarded the Society of Critical Care Medicine 2021 ICU Design Citation Award.

  • MUSC ranked state’s No. 1 hospital sixth year in a row.

  • Becker's Hospital Review: 100 Great Hospitals in America, 2020.

  • MUSC Health becomes first ALS Certified Treatment Center of Excellence in South Carolina.

Physical Requirements: Ability to perform job functions while standing. (Frequent) Ability to perform job functions while sitting. (Frequent) Ability to perform job functions while walking. (Frequent) Ability to climb stairs. (Infrequent) Ability to work indoors. (Continuous) Ability to work outdoors in all weather and temperature extremes. (Infrequent) Ability to work in confined/cramped spaces. (Infrequent) Ability to perform job functions from kneeling positions. (Infrequent) Ability to bend at the waist. (Infrequent) Ability to squat and perform job functions. (Infrequent) Ability to perform 'pinching' operations. (Infrequent) Ability to fully use both hands/arms. (Continuous) Ability to perform repetitive motions with hands/wrists/elbows and shoulders. (Continuous) Ability to fully use both legs. (Continuous) Ability to reach in all directions. (Frequent) Possess good finger dexterity. (Continuous) Ability to lift and carry 15 lbs. unassisted. (Infrequent) Ability to lift/lower objects 15 lbs. from/to floor from/to 36 inches unassisted. (Infrequent) Ability to lift from 36 inches to overhead 15 lbs. (Infrequent) Ability to maintain 20/40 vision, corrected, in one eye or with both eyes. (Continuous) Ability to see and recognize objects close at hand. (Continuous) Ability to match or discriminate between colors. (Continuous) Ability to determine distance/relationship between objects; depth perception. (Continuous) Good peripheral vision capabilities. (Continuous) Ability to maintain hearing acuity, with correction. (Continuous) Ability to perform gross motor functions with frequent fine motor movements. (Continuous) Ability to work in a latex safe environment. (Continuous) Ability to deal effectively with stressful situations. (Frequent) Ability to maintain tactile sensory functions. (Continuous) *(Selected Positions) *Ability to maintain good olfactory sensory function. (Continuous) *(Selected Position) *Ability to be qualified physically for respirator use, initially and as required. (Continuous) (Selected Positions)