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Medical University of South Carolina MUHA AM16 Chief Operating Officer: Charleston Division in Charleston, South Carolina

The Chief Operating Officer (COO) reports directly to the MUSC Hospital Authority CEO, Charleston Division and Chief Clinical Officer for MUSC Health. This position serves as a member of the Charleston Division Executive Leadership Council (ELC) and the MUSC Health Chief Operating Officer Council (COO). This position is responsible for the Charleston Division’s achievement of organizational goals, implementation of strategic initiatives and effective leadership of day-today operations.

Facilitates a matrixed governance and interdisciplinary approach for planning and implementation of organizational strategies, goals and priorities; supports MUSC Health leaders in fulfilling the MUSC Strategic plan and goals. Works collaboratively with the ICCE Administrators to support achievement of organizational goals and priorities

Provides overall direction for critical hospital operations including: emergency management, security, dietary, biomed, rehabilitation services, environmental services, admit transfer center, respiratory therapy as well as volunteers and guest services

Oversees the design, construction and implementation of new facilities or services to achieve the organization’s strategic goals.

In collaboration with the Charleston ELC, provides direction and guidance to define and achieve organizational goals; communicates and cascades goals throughout the organization.

Key Responsibilities:

Provide leadership and oversight of operations of the Charleston Division hospitals, with an emphasis on clinical and operational excellence for acute care, patient safety, patient-centered care, team-building, performance improvement and strong financial results while constantly demonstrating value to consumers and payors.

Build a highly committed, capable and diverse management team, coach and mentor incumbents, and/or bring in additional talent, as needed; provide employees with the authority, accountability, training, information and resources to achieve their full potential and successfully drive the organization’s performance.

Works with MUSC Health, including College of Medicine leaders, to support appropriate planning and operationalizing of identified priorities.

Direct business planning processes achieve short- and long-range goals and ensure the implementation of strategic business plans in concert with MUSC Health’s strategy.

Oversee strategic initiatives such as ICCE development, physician integration, and network development.

Implement effective cost control measures, monitoring and ensuring compliance with fiscal policy.

Administer operational expense budgets; identify, analyze and implement programs that improve revenue.

Oversees the emergency management plan; ensures Emergency Management Environment of Care plans are in order; provides oversight for Daily Check in and Administrator on Call.

Works collaboratively with the University Chief of Public Safety.

Oversees implementation of patient and family focused best practices by Guest Services.

Partners with the Integrated MUHA/University Facilities Department; directs space planning and allocation. Works collaboratively with physician leaders and other leaders to define and prioritize space.

Oversees and works closely with MUHA/University Facilities leadership team to ensure needs of MUSC Health, Charleston, are fulfilled.

Chairs key committees including the Operations Committee, Labor Resources Committee, Integrated Space Committee, and Communications Advisory Group.

Serves on the COO Council; leads projects, task forces and ad hoc committees.

Drives best practices for patient safety and a High Reliability Organization (HRO); ensures for implementation of Just Culture principles and practices. Utilizes Just Culture principles for problem solving and corrective measures. Supports initiatives to achieve and maintain the Baldrige Award for performance excellence.

Ideal Experience:

A master’s degree from an accredited college or university in hospital administration, health care administration, business administration or related graduate level degree is required; a doctorate degree may be desirable.

Ten or more years of significant executive leadership experience in a large, complex, integrated academic health system with exposure to a decentralized or matrixed management structure.

Proven ability to formulate an operational strategy, guide the development of operating plans, and drive performance to achieve or surpass goals.

Demonstrated success managing the financial performance of institutions of comparable size and complexity.

Proven ability to build solid, trusted relationships with physicians, colleagues, board members, employees, donors, community leaders, external partners and regulators.

Demonstrated success building and fostering a strong and diverse workforce. Exposure to a unionized workforce is highly desired.

Demonstrated ability to identify and evaluate opportunities and take calculated risks to attain superior performance and outcomes.

Broad knowledge and understanding of current trends, including healthcare reform, and in particular, population health management and their implications for hospital operations and the delivery of healthcare.

CRITICAL LEADERSHIP CAPABILITIES

Collaboration, Communication and Influence

The COO will be a visible and effective relationship builder and will engage, motivate, influence and inspire a broad spectrum of constituency groups, including those over whom they have no authority. The COO will do this by:

Using complex, coordinated influencing and negotiation strategies, adapted to the situation, as well as the relevant individuals, organizations and/or constituency groups or networks.

Leveraging direct, dual and dotted line reports to facilitate increased collaboration across MUSC and MUSC Health, tapping their motives and values to inspire and energize them.

Building partnerships based on a shared view that acknowledges individual differences but creates a new commonality beyond root beliefs or culture.

Systematically building support at multiple levels and across groups within MUSC Health and beyond.

Identifying and meeting with key players and stakeholders to help them shape a consensus collectively and engaging in a dialogue to reach a conclusion together, compromising as necessary for results.

Leveraging previous experience and ongoing counsel to build trust-based relationships with physicians, staff, community leaders and other healthcare representatives for the good of MUSC Health.

Facilitating discussions to enable people to collaborate with each other independently, promoting collaboration across multiple parties.

Driving Operational Results

In a patient-centric organization that prides itself on delivering high quality, effective patient care, the COO will be a strong operator with a relentless focus on excellence. The COO will translate strategy into implementation and drive toward top business performance. The successful placement will accomplish this by:

Enabling higher performance by incrementally improving approaches based on calculated risks and benefits.

Benchmarking MUSC Health performance against healthcare industry best practices.

Proactively seeking to improve processes and implement best-in-class solutions, raising quality and productivity in a calculated way.

Identifying new processes and/or systems to improve productivity and clinical quality, while increasing efficiency.

Leading Change

In a high-performing organization with a longstanding leadership team, the COO will be an influential leader with an enterprise-wide view who challenges the status quo and has the inspirational approach, tenacity and measured approach necessary to drive change. The COO will align people and organizational entities around the priorities and forward-looking vision to enable MUSC Health to flourish in the evolving healthcare landscape. The COO will do this by:

Creating change leaders; involving key influencers in the design and implementation of new initiatives.

Identifying shifts consistent with MUSC Health strategy but radical in implementation and gaining buy in with individual, customized, persuasive efforts.

Adapting messaging and influencing strategies to the political realities and constraints of MUSC Health, targeting thought leaders regardless of formal role, and engaging with people in a reasoned way.

Establishing processes or practices to encourage and reinforce innovative, progressive thinking and behavior.

Interested individuals should contact Courtney Bradley, Talent Acquisition Manager at bradlcou@musc.edu

To review full Executive Summary please click on the link below:

MUSC Health, CHIEF OPERATING OFFICER (F) 11052020.pdf

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