BrightStar Care CUSTOMER CARE MANAGER in Bluffton, South Carolina
Are you looking for a home care job where you can make a difference in people’s lives? Do you want to work for a home care agency that truly cares about you? That’s where you can shine. We are proud to offer you the opportunity to pursue your passion at your own level, on a flexible schedule, and with the recognition and benefits you need. Come work for us and see how BrightStar Care of Hilton Head (“BrightStar Care”) employees uphold A Higher Standard. What We Offer: At BrightStar Care we value each of our employees and care about their well being. We strive to provide best-in-class benefits packages, including: · Insurance: o Medical o Dental o Vision o Critical Illness o Cancer o Hospital Confinement o Accident o Short-Term Disability o Whole Life o Term Life · Free Training · Part of a team with RN Oversight · Employee referral bonus · Enterprise Champion for Quality 10 YEARS RUNNING! · Weekly pay w/ direct deposit · Flexible schedule * Every BrightStar Care location is independently owned and operated · We promote from within · Free continuing education · HomeCare Pulse Employer of Choice · Mobile time tracking and care notes, employees can easily clock in and out for work right from a mobile device. Online or offline · Over 95% of BrightStar locations are Joint Commission accredited or in process! We strongly live our value of a work-life balance by providing our employees with the following: Responsibilities · Customer/client care – effectively manages the customer care procedures and serves as point of contact for client/customer relations. · Scheduling and care coverage – supports and uses all technology tools and resources to ensure proper business processes; schedules staff to meet client care needs and minimize non-billed overtime; ensures on-call phone and assigned staff are properly trained and available as needed. · Assists with the intake of new clients and informs potential clients of our services and reasons to utilize BrightStar over other agencies · Assists in the development of organization goals and agency performance improvement activities · Assists the Director of Nursing with assessing the competency of staff to promote quality, continuity and safety of a client’s care · Supervises, educates and coaches other field personnel, as directed by the Director of Nursing · Provide information to be used for statistics, reports and records for purposes of evaluation and reporting of organization activities · Assures proper maintenance of clinical records in compliance with local, state and federal laws · Assures compliance with all local, state and federal laws Requirements · High School Diploma required · CPR Certification · Proficient in MSOffice (Outlook, Word, Excel, and PowerPoint) · Flexibility and time management skills A MUST · Minimum of 1 years’ experience as Scheduling Coordinator, Client Care Manager and/or managing customer service within a healthcare office setting; knowledge of HIPAA and healthcare office regulations. · Excellent organization, planning, and project management skills. · Valid driver’s license; valid state required proof of auto insurance. · Transportation to meet the needs of position and scope of job responsibilities. We are an Equal Opportunity Employer and do not discriminate against applicants due to race, ethnicity, gender, veteran status, or on the basis of disability or any other federal, state or local protected class.